Privacy Policy

UPAKO KPOP is a Korea-based K-pop goods seller for global collectors. This Privacy Policy explains how we collect, use, store, and protect information when users visit our website, use account features, place orders, or interact with links to our eBay store.

Our website address is https://upakokpop.store.

We may collect information you provide directly, including your name, email address, shipping address, country, phone number, order details, and customer support messages.

If you sign in with Google, we may receive basic Google account information such as your name, email address, profile image, and account identifier through our authentication provider.

When you place or prepare an order, we may store product details, order amounts, shipping fees, order status, shipping carrier, tracking number, shipment date, and payment confirmation details.

We may also collect basic technical and usage information, including pages visited, device and browser information, approximate country or region, click events, and analytics data.

We use information to operate the website, provide account features, prepare orders, process checkout, calculate shipping, send order confirmation emails, respond to inquiries, prevent misuse, maintain security, improve the site, and comply with legal, tax, accounting, and dispute-resolution obligations.

We may also use analytics data to understand how visitors interact with our website and eBay store links.

Payments are processed through PayPal. We do not directly collect or store payment card numbers, bank account numbers, PayPal passwords, or other full payment credential details.

We may store PayPal order IDs, capture IDs, payment status, payment timestamps, order totals, and related transaction information needed to confirm payments, manage orders, respond to disputes, and maintain business records.

To prepare and ship orders, we may collect and store the recipient name, shipping address, country, phone number, selected shipping country, shipping fee, order items, and tracking information.

Shipping address information is used to fulfill orders, provide customer support, resolve delivery issues, and maintain order records.

We use Google Analytics to understand website traffic, page views, events, and eBay link clicks. Google Analytics may use cookies or similar technologies to collect usage information.

You can control or limit cookies through your browser settings. Some analytics data may be processed by Google according to Google's own policies.

We use trusted third-party service providers only as needed to operate and improve our website and store experience. These may include Vercel for hosting, Neon/Postgres for database storage, Google and NextAuth for sign-in, PayPal for payments, Resend for order emails, Cloudinary for product images, Google Analytics for analytics, and eBay for external store links.

These providers may process information according to their own terms and privacy policies, but they are not permitted by us to use personal information for unrelated independent purposes.

We do not sell users' personal information.

We may share information with service providers as necessary to operate the website, process payments, prepare shipments, send emails, analyze website usage, comply with legal obligations, enforce our policies, prevent fraud, or protect the rights and safety of our users, our service, and others.

Because we operate from South Korea and use international service providers, your information may be processed in South Korea, the United States, or other countries where our providers operate.

By using our website, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.

We retain personal information only for as long as necessary to operate our service, provide orders and support, comply with legal and accounting obligations, resolve disputes, maintain security, and protect our legitimate business interests.

Account and address information may be retained while your account remains active. Order, payment, shipping, tax, and dispute-related records may be retained for longer periods where required or reasonably necessary.

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You may contact us to request access, correction, or deletion of your personal information. We will respond within a reasonable period, subject to applicable laws, legitimate business needs, and legal retention requirements.

You may also manage browser cookies through your browser settings and may choose not to use optional account or checkout features.

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time. When we make changes, we will update the Last updated date at the top of this page.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us at sgo5178@naver.com.